Shipping Policy
We do everything possible to ensure that your 3D printed parts arrive at your location quickly and in perfect condition.
1. Order processing
At 3D Store Concept, we are committed to processing all orders quickly and efficiently. Each product is made to order, which means it is customized and printed specifically for each customer.
Manufacturing lead time
Generally from 2 to 5 working days from validation. Varies according to complexity and volume.
Shipping
Once manufactured, shipping within 2 to 5 business days. Confirmation email with tracking sent upon shipment.
2. Delivery methods and costs
We offer different delivery options:
- Standard delivery:The most economical. Delivery time of 3 to 7 working days after shipment.
- Express delivery:Faster. Delivery time of 2 to 3 business days after shipment.
The fees are calculated automatically at checkout based on weight, destination, and the chosen method.
3. Delivery areas
We ship to:
- France métropolitaine
- Union Européenne
- Autres pays (frais de douane possibles à la charge du client)
Enter your address in the cart to see the specific fees.
4. Shipment tracking
Once your order is shipped, you will receive an email containing a tracking number to track your package online at every step.
5. Retarders
3D Store Concept cannot be held responsible for delays caused by carriers. In case of a delay, please check your tracking or contact us.
6. Customs
For international shipments, taxes and customs fees may apply. They are the sole responsibility of the customer.
7. Delivery issues
Damaged product or lost package? Contact us immediately so we can open an investigation.
8. Relay Points
Delivery possible to a pickup point or alternative address, to be selected at the time of order.
9. Reception
If the package is damaged: report it to the carrier or contact us within 48 hours.